J.D. Powers & Associates: Ford Ranks Highest in New-Vehicle Sales Satisfaction in Indonesia
JD Powers & Associates: Press release
Ford ranks highest in overall new-vehicle sales satisfaction in Indonesia, according to the J.D. Power Asia Pacific 2008 Indonesia Sales Satisfaction Index (SSI) Study. The study examines seven factors that contribute to overall satisfaction with the new-vehicle purchase and delivery experience. In order of importance, these factors are: delivery process; delivery timing; deal; dealer facility; salesperson; paperwork; and sales initiation.



