Ford Quality Category

Perfecting Quality and Performance Atom by Atom

Wednesday, February 3rd, 2010
It sounds like something from a science fiction movie.

Partnering with top-ranked national and international universities, the Ford “Atoms to Engines” team challenged skeptics to develop the world’s first virtual materials modeling prediction tool. Come again? It’s a tool that allows the team to simulate the microstructures of a material before the first prototype is built.

In other words… the Atoms to Engines team blends engineering and science to develop physics-based computer models that predict how properties and materials will behave and change during the manufacturing process. Building these computer models integrates the study of product performance, manufacturing and materials; in some cases it requires analyzing metals down to their atomistic level.

The result? Components are more durable and efficiently constructed, which saves the company considerable development time and money. In fact, the process is estimated to save Ford between $2 and $5 million a year in reducing test requirements and product development time.

Computational materials engineering also has been used on the recently released 3.5-liter EcoBoost™ block and head and the soon-to-be-released 6.7-liter Power Stroke® diesel, where the technology enabled the use of aluminum cylinder heads, for a 160-pound weight savings.

Learn more about Ford’s Atoms to Engines team and its work in computational materials engineering.

Quote
“Computational materials engineering is about blending engineering and science. Why is it worth it? Reduction of test time. Higher-quality parts. In other words, you’re getting the highest possible quality at the lowest possible cost.”
– John Allison, Senior Technical Leader, Ford Research and Advanced Engineering

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In a Noisy World, Quiet is the New Measure of Quality

Thursday, December 17th, 2009
Quiet Quality

Ford vehicles are now among the quietest on the road – topping Toyota and Honda in key sound quality measures – and customers are taking notice.

Third-party initial quality research shows Ford customer satisfaction with interior quietness now far surpasses Asian rivals, and that Ford vehicles have fewer wind noise, squeak and rattle issues than any other volume automaker.

In fact, the new global Fiesta, headed for the U.S. in 2010, is not only quieter than the leading B-cars, but also quieter than the leading C-cars in both wind noise and rough road surface comparison tests conducted by Ford engineers.

Key to Ford’s success in crafting quiet cabins is the use of everything from traditional wind tunnels to sophisticated virtual reality tools to identify and eliminate unwanted sounds.

The competition among automakers to engineer the quietest vehicles on the road is increasing as interior noise becomes an ever more important factor for customers. More than 80 percent of new vehicle buyers rated quietness as very or extremely important in the Martiz New Vehicle Consumer Survey. Ford brands also have higher interior quietness customer satisfaction scores than their Asian competitors, including Toyota and Honda, according to the RDA Global Quality Research System (GQRS) surveys this year.

Material advancements
The process for designing a quiet vehicle starts from the outside in. Ford engineers stiffen certain parts of the vehicle, strategically mount engines, and tune the rear suspension to reduce vibration. This can contribute to a quieter and more refined sound for a sedan like Fusion or Taurus, or a sportier and more powerful ride for vehicles like the Mustang or F-150.

Advancements in materials, such as expandable foam pellets strategically placed in the doors, headliner and pillars, can improve sound-deadening efficiency by up to 20 percent. Interiors are further quieted with hood insulators, inner and outer dash absorbers, sound-absorbing carpet, improved ceiling baffles, additional sound absorption in the trunk, and new interior and headliner materials.

Other ways Ford engineers have built interior quietness into the 2010 lineup include:

  • Acoustic laminated windshields that feature a layer of sound-absorbent vinyl sandwiched between two sheets of glass

  • Improved body/door sealing to reduce wind noise

  • Expandable stuffers in the fenders and pillars

  • Constrained layer damping material on the entire floor to reduce road noise, especially generated by the tires

  • A retuned air induction system for a more refined powertrain sound

  • All-new acoustic headliners to further deaden interior noise


Learn more about how quiet vehicle interior are accomplished.

Quotes

“Customers connect a quiet cabin with a quality vehicle, and we know that. Step by step, we’re gaining in quality; we’re now on par with Toyota and Honda. And the strides we’re making in interior quietness are all part of the game plan.”

– Derrick Kuzak, Group Vice President, Global Product Development

“The key to world-class quietness is to pinpoint the source and location of every unwanted sound, no matter how subtle it is. Noise Vision already is paying off for Ford, with the new 2010 Taurus, Fusion, Flex and F-150 achieving the quietest interiors in their class.”

– Bill Gulker, Ford’s leader of Wind Noise Engineering

“We strive to continuously stay on the cutting edge of technology to find the most innovative ways to bring the highest-quality vehicles to our. We look at every angle, every method, to find ways to improve.”

– Derrick Kuzak, Group Vice President, Global Product Development

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Three Times the Charm

Wednesday, October 28th, 2009
GT500



Editors at Popular Mechanics today announced the winners of the magazine’s 2010 Automotive Excellence Awards, and Ford Motor Company set a precedent, winning more categories in a single year than any other automaker in the history of the awards.



The Popular Mechanics Automotive Excellence Awards recognize the best in automotive design, execution and technology for 2010 model year vehicles in 10 categories. Ford’s Mustang Shelby GT500 won the award in the Performance category, Transit Connect took top honors in the Workhorse category and F-150 SVT Raptor earned the award in the Off-Road Ability category.



Derrick Kuzak, group vice president, Global Product Development, Ford Motor Company, accepted the awards on behalf of the Ford team.



To determine award winners, Stewart says editors of Popular Mechanics travel the globe and spend thousands of miles behind the wheel of every new car and truck introduced by the world’s automakers. After months of hands-on testing and research, the team nominates a list of vehicles in each category, then votes on the winners.



2010 Ford Mustang Shelby GT500 – Performance Category Winner


The editors of Popular Mechanics describe the Mustang Shelby GT500 as a new superpower to contend with in the 21st-century muscle car wars.



“The Mustang Shelby GT500 – with its incredibly potent 5.4-liter V-8 engine – certainly impressed us,” said Ben Stewart, automotive editor, Popular Mechanics. “But it was Ford Special Vehicle Team’s (SVT) refinement of the chassis that made our staff declare the GT500 the best Mustang in the model’s long 45-year history.”



2010 Ford Transit Connect – Workhorse Category Winner


Popular Mechanics editors praise the Ford Transit Connect as a fresh alternative to a full-size van that is packaged to address the pressures of the economy, urban congestion and fluctuating gas prices.



“It was the brilliant combination of the Transit Connect’s efficient use of space – and fuel – that won over our team,” said Stewart. “This vehicle proves that small vehicles can handle big jobs, and it comes at an ideal time when contractors and other business owners are looking to downsize and save on fuel.”



2010 Ford F-150 SVT Raptor – Off-Road Ability Category Winner


“The most extreme high-speed 4x4 pickup ever produced,” is the way editors of Popular Mechanics describe Ford’s F-150 SVT Raptor.



“We spent time riding along with Ford SVT engineers at near race speeds and had a chance to climb behind the wheel of the truck ourselves,” said Stewart. “For the avid off-roader, the Raptor is the truck we’ve all been waiting for.”



Stewart says he was particularly impressed with the tuning of Raptor’s long-travel suspension.



“It soaks up high-speed desert terrain better than any production pickup truck we’ve driven,” he said.



Quotes


“Ford’s sweep of three categories in this year’s awards speaks to the onslaught of great products coming from Dearborn.”
– Ben Stewart, automotive editor, Popular Mechanics



“This important recognition reflects the strength and diversity of the Ford product lineup. From a performance car to a workhorse vehicle to an off-road pickup, Ford is building quality products that people really want.”

– Derrick Kuzak, Group Vice President, Global Product Development, Ford Motor Company


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Ford Quality and Productivity Leader Mike Hardie Hosts a Live Chat

Wednesday, October 28th, 2009
Hardie_wm

Mike Hardie has responsibility for what may be one of the most challenging aspects building vehicles: Quality. Specifically, he develops the quality plan to drive quality processes and discipline throughout the design and production of Ford vehicles.

Join the live chat here on Friday, October 30, at 11:30 a.m. EST to see what Hardie has to say about quality, and what the team is doing to protect and improve quality at Ford.


During his career at Ford, Mike has held many positions in problem solving, reliability engineering and statistical applications. Prior to working at Ford, Mike was in the aerospace business, developing aircraft simulation systems for military programs.

Hardie, a native of Salem, Oregon, holds a bachelor’s degree in Mechanical Engineering from Oregon State University in Corvallis, Oregon, and a masters degree in Engineering Management from the University of Michigan.

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Seeing Sounds – No Flashback Required

Friday, October 23rd, 2009
Ford and Noise Vision

The claim of “seeing sound” used to be reserved for the likes of Dr. Timothy Leary and other advocates of psychedelic recreation, but neuroscientists have since determined that mixed-up sensory perception is both real and natural. Now, seeing sound has a practical application as well.

Ford is using a new technology that allows engineers to actually see unwanted sounds and eliminate them during vehicle development to ensure new vehicles have the quietest interior cabins.

Ford is the first automaker in North America to use the new “Noise Vision” tool, which is part of Ford’s drive to lead the industry in top vehicle quality and customer satisfaction. Customers connect an ultra-quiet cabin with overall product quality and satisfaction, and quietness is one of the top reasons to buy a vehicle, according to third-party customer satisfaction studies.

How it works
Noise Vision is a small sphere that is placed inside the vehicle cabin. It is equipped with more than 30 highly sensitive microphones and 12 special cameras. Powerful software reads data from Noise Vision and creates a computerized image showing interior noise “hot spots,” including wind noise, a squeak or rattle, or unwanted feedback from the engine or the road.

Ford began using Noise Vision – formally known as the Noise Source Identification Tool – to develop new vehicles for the 2010 model year. The high-tech tool is similar to technology used in military work and medical research.

In the past, Ford engineers worked long and hard to identify unwanted rattles, squeaks or knocks. Finding an unwanted sound often was a process of elimination, which could take days or weeks.

Noise Vision streamlines the process to hours, and it’s saving money, too. In the past year alone, the technology has allowed Ford’s North American NVH (noise, vibration and harshness) engineers to reduce 200 hours of wind tunnel testing time a year – saving more than $300,000 in testing costs.

Quietness and quality leadership
Today, Ford’s initial vehicle quality is equal to Toyota and Honda. Ford vehicle interior quietness also rivals many luxury brands, including Lexus, according to third-party consumer research.

In fact, Ford has the fewest wind noise, squeak and rattle issues of any full-line vehicle manufacturer, according to the J.D. Power and Associates Initial Quality Study. Ford brands also have higher interior quietness customer satisfaction scores than Asian counterparts, according to the RDA Group’s Global Quality Research System. Ford’s U.S. vehicle leadership includes:

  • The Ford F-150 is the top model in its segment for quietness, according to the J.D. Power and Associates Initial Quality Study. F-150 also is No. 1 in quietness customer satisfaction, according to the RDA Group.

  • The Lincoln MKZ beats the current Lexus ES350 in key interior quietness attributes, such as road noise at 30 mph and wind noise at 80 mph, according to the RDA Group.

  • Ford Escape is tied with the Honda CRV for first place in the small utility segment for interior quietness customer satisfaction, according to the RDA Group.




Quotes
“The key to world-class interior quietness is to pinpoint the source and location of every unwanted sound, no matter how subtle it is. Noise Vision already is paying off for Ford, with the new 2010 Taurus, Fusion and F-150 achieving the quietest interiors in their class.”
– Bill Gulker, Ford’s Leader of Wind Noise Engineering

“We used to rely on trial and error to make a vehicle quieter. It was a process of elimination that often led us to mask the issue with thicker glass or more sound insulation. Noise Vision literally shows us where the noise is and allows us to eliminate it once and for all.”
– Bill Gulker, Ford’s Leader of Wind Noise Engineering

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Hosting Webisodes is a Dirty Job and We’ve Got Just the Guy to Do It

Thursday, October 8th, 2009


Isn’t webisode one of those nonsensical words – like staycation and frenemy – that you wish would just go away? You might say it’s cringe-worthy, as if cringing were ever worth the trouble.

One wonders what a no-nonsense guy like Mike Rowe, host of TV’s “Dirty Jobs,” would think of the word webisode. He’d probably run over it with the all-new 2011 Ford Super Duty. There’s no harm in dreaming, right?

Starting today, Rowe is hosting a series of – you guessed it – webisodes detailing the development and testing of the new powertrain lineup of the all-new Super Duty – a truck so tough all of your frenemies will run scared.

Finally, Webisodes for Truck Guys
In the series, Rowe leads customers through laboratory and real-world durability testing of the Ford-built 6.7-liter Power Stroke® V-8 turbocharged diesel, 6.2-liter V-8 gas engine and 6R140 heavy-duty TorqShift® six-speed automatic transmission. The webisodes are at http://www.fordvehicles.com/2011superduty/.

According to recent Ford customer research, Mike Rowe is the quintessential “truck guy” (like there was ever any doubt!) One respondent said: “I would say that he drives a truck in real life and is not afraid to do stuff like pull out a stump or go off-road.”

In the coming months, the site also will feature webisodes demonstrating the capability of the all-new 2011 Ford Super Duty on commercial customers’ work sites.

Quotes
“Mike Rowe and Super Duty are a natural pair.” “Our new lineup of engines and transmission for the 2011 Super Duty was put through a series of extreme tests both in the lab and at the job site. Mike Rowe will take our customers through the details of those tests.”
– Eric Peterson, truck communications manager

“The new Web site will allow potential Super Duty buyers – our most knowledgeable customers – the opportunity to get an in-depth, behind-the-scenes look at what being Built Ford Tough really means. Mike Rowe has partnered with us to help customers navigate the site so they can learn more about how Super Duty helps truck owners get their work done.”
– Eric Peterson, truck communications manager

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If Silence is Golden, Guess Who Has the Midas Touch?

Tuesday, October 6th, 2009
Ford Virtual Vehicle Sound Simulator

Ever notice how some car interiors are quieter than others? You think to yourself “Wow, I can hear myself think.” Those moments are precious these days. No wonder it’s said that “silence is golden.”

Achieving a quiet vehicle cabin doesn’t come about by accident – it requires sound science. Just ask the Noise, Vibration and Harshness (NVH) engineers at Ford Motor Company. Ford is the first North American automaker to use a Virtual Vehicle Sound Simulator to deliver industry-leading quietness and refinement with minimal NVH.

Listening virtually
The new Virtual Vehicle Sound Simulator (VVSS) technology enables Ford sound engineers to create immersive experiences that allow vehicle designers to virtually sit in vehicles during the computer design process. The VVSS looks a bit like a racing game in a video arcade, and the driver wears headphones while “motoring” down the digital highway.

The VVSS can shave valuable time and cost out of the vehicle development process. Calibrating cabin sound in the virtual world reduces the amount of real-world testing needed in the wind tunnels and on the test track once vehicles reach the prototype stage.

With the audio technology, engineers also predict sounds based on digital drawings of the vehicle and then combine those sounds into a realistic simulation. For the first time, engineers can hear what a vehicle would sound like under different road conditions, at various speeds and in a range of gear and throttle conditions as the simulated vehicle shifts, accelerates and decelerates.

Previously, Ford engineers would test the sound quality of specific components one at a time, playing back and measuring the sound of each component under a single drive condition. Now engineers can hear the way a vehicle’s interior sounds in real-time under dozens of drive conditions simply by clicking through them. This ensures that the sound quality of the individual parts work in harmony with each other for a holistic analysis of the sound data.

For example, engineers can test the sound output from multiple exhaust system designs for a future model pickup truck while also switching between a variety of drive events that are likely to change in the real world, such as road surfaces, vehicle load conditions, shift points, vehicle and wind speeds, and throttle output.

The team creates an array of 76 different simulated sounds from data gathered about the proposed vehicle. They consider body shape and powertrain design under various road conditions and speeds. When they drive the simulator, they’re able to recognize sounds with their ears that they would have never picked up otherwise from that mountain of data.

Ford engineers also can make comparisons against competitive vehicles with a simple click of the mouse. It allows them to perfect and enhance interior sounds from the earliest stages, which will help Ford to improve vehicle sound year after year.

Based on software from the aerospace and video gaming industries, the sound simulator also is proving to be the ideal tool to gather consumer research. Ford asks consumer test groups to don the headphones and provide feedback on the sound of vehicles. In past testing, vehicles stripped of their branding would be put to the consumer test, but consumers often still recognized the make of the vehicle they were driving. Now, consumers can rate Ford vehicles they can’t even drive yet in the real world.

Sometimes what looks acceptable on a spreadsheet sounds bad once you actually hear it in real life, which is why simulating sound real-time and under real-world conditions helps the team to weed out unpleasant sounds before the designs even make it to the drawing board.

The team is now able to eliminate mistakes up front, reduce the need for prototyping, shorten the time to market, and produce a product that not only delivers high-end interior quietness, but also provides vehicle sounds that are more engaging for the customer.

Learn more about Ford’s industry-leading interior quietness.

Quotes

“We know sound inside a vehicle is a major factor in customer satisfaction. This is a major leap in technology that will provide Ford with a significant competitive advantage.”
– Mark Clapper, Ford technical leader for noise, vibration and harshness

“A 3 or 4 dBA variance in the 30-mph test results is definitely a noticeable difference to drivers or passengers. These are meaningful improvements that significantly enhance the driving environment. We made a concerted effort to fine-tune every component that could contribute to noise so that we can deliver a driving experience that rivals some of the high-end luxury brands, but at an affordable price.”
– Mark McCarthy, Ford manager, Vehicle Program noise, vibration and harshness

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How Do You Patent Awesomeness?

Monday, October 5th, 2009
Ford EcoBoost(TM) Engine

Step No. 1: Reinvent “the wheel” or at least the thing that gets them moving. Step No. 2: Collect dozens of patents for this brilliant reinvention. Step No. 3: Rock the engineering world – again.

Ford’s new high-performance, fuel-saving EcoBoost™ technology is making waves in the engineering community, with the 3.5-liter version of the engine contributing 125 new patents and patent applications. The additions build on Ford Motor Company’s current roster of 4,618 active U.S. patents, with thousands more patent applications pending. Hey, who’s your “geek squad” now?

Ford flexing engineering muscle
EcoBoost powertrain management innovations make up the bulk of the technology’s patents and patent applications. But only those advancements that contribute to cutting-edge engineering make the leap from implementation to invention.

Ford focuses on getting high-quality patents that offer the biggest bang. The strategy is paying off: A 2008 study by the world’s leading patent analyst, The Patent Board™ which tracks and analyzes patents across 17 industries globally, found Ford outperformed all other automakers in the quality and significance of its technology patents. The survey indicated that patented Ford technologies are closer to the cutting edge than its competitors.

The recently introduced 2010 Ford Fusion and Fusion Hybrid, which is America’s most fuel-efficient midsize sedan, have 119 patents to date and more are pending.

Patenting is a global activity at Ford, with experts in the United States, Europe, India and China sharing common processes and reporting through Ford Global Technologies.

It works like this
EcoBoost, which uses turbocharging and direct gasoline injection to boost engine output and reduce emissions without sacrificing fuel economy, marks a major milestone in the Ford strategy to deliver technologically advanced, high-output, smaller-displacement powertrains.

The Ford powertrain management strategy uses hundreds of thousands of lines of computer code and related parameters that are adjusted to optimize the engine and transmission operation. It’s these processes that largely make up the EcoBoost patent contribution and makes Ford’s use of direct injection and turbocharging of its engines like no other automaker in the world.

To extract the level of power and efficiency achieved in an engine like the EcoBoost V-6, a remarkable level of precision is required. One example is the amount of control engineers maintain over the fuel injection system:


  • The powertrain management strategy uses 10,066 adjustable parameters

  • At idle, each injector releases 10.4 milligrams of fuel per injection; put in household terms, that’s 1/25,000 the volume of a can of soda, or 0.2 drops of fuel

  • Fuel injection pressure is continuously controlled to between 220 psi and 2150 psi

  • Injection timing is adjusted up to 300 times a second



Quotes
“We focus on getting high-quality patents that have the best breakthrough potential for the company.”
– Bill Coughlin, president and CEO of Ford Global Technologies, a wholly owned Ford subsidiary responsible for managing Ford’s intellectual property worldwide

“Ford’s patented technologies are closer to the cutting edge than its competitors.”
– Christine Wren, director of business development for The Patent Board, which tracks and analyzes patents across 17 industries globally

“The secret to Ford’s EcoBoost system isn’t just the hardware – the key is in the Ford control system. Our engineers have the right ‘recipes’ to integrate the various systems like engine, transmission and fuel management, resulting in a seamless, exhilarating driving experience.”
– Brett Hinds, Ford Advanced Engine Design and Development manager


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Chantel Lenard – a Live Chat About Ford’s New Small and Medium Vehicles

Wednesday, September 30th, 2009
Chantel Lenard, Ford's Global Car Marketing Manager

Chantel Lenard has a hot job: she is the group marketing manager for Ford’s small and medium vehicles in the U.S.

These two segments are seeing lots of activity from automakers, and Ford will soon offer 10 unique models created from the company’s all-new global C-Car platform, developed under its “One Ford” strategy. The rapid expansion of the company’s B- and C-sized line-up is an exciting and challenging opportunity for Lenard and her team.

Join the chat below, scheduled for Friday, October 2, at 2:30 p.m. EDT to see ask her about these segments.



“Since 2004, the small car market has grown from less than 15 percent of the U.S. market, to nearly 22 percent of industry sales through August of this year”, said Lenard. “Ford is in a unique position to take advantage of that growth, by leveraging our world-class global B and C platforms to bring outstanding small vehicles to market quickly.”

In Europe, Ford cars have a strong reputation for outstanding driving dynamics, eye-catching design, and innovative technology. Leveraging these strengths globally allows Ford economy-of-scale benefits that will provide excellent value to consumers, and technology not typically seen in small cars.

Having held a variety of sales, marketing, and strategy positions with Ford, Lenard describes her present role as one of the most challenging. By the end of 2011, Lenard will oversee the launch of the Ford Fiesta, the all new, next-generation Ford Focus sedan and five-door hatchback, a battery-electric Focus, the C-MAX, and a Mercury C-sedan.

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Amy Marentic Hosts a Live Chat About Taurus Technologies Important to Moms

Wednesday, September 23rd, 2009
Amy Marentic, Car Marketing Manager - Large Cars & Crossovers

Amy Marentic is more than just the car marketing manager for large cars and crossovers at Ford, she is passionate about the market and the new Taurus in way that many others might not be. For her, the Taurus represents both a professional and personal goal.

Join the chat below, scheduled for Friday, September 25, at 2:30 p.m. EDT to see what we mean.


Trained as an aerospace engineer, Marentic aimed to be an astronaut. During her senior year at the University of Michigan, she realized that an automotive career could provide years of exhilaration, compared with a brief ride in space she might never achieve.

Marentic was passionate about the reinvigoration and repositioning of Taurus as Ford’s flagship sedan. The data she and the team evaluated told them that the full-size sedan market had changed. With the emergence of crossovers and sport utility vehicles as family vehicles, Marentic and the team began to see Taurus in a different light.

"We found that sedans were becoming a reward for a job well done, as opposed to the quaint stereotype of a family sedan," added Marentic. "The customers we spoke to were interested in a car that showed where they were headed, as opposed to where they had been. Sedans were becoming a 'me' thing, rather than a 'we' thing."

These insights became the justification to execute on the expressive Taurus design proposal and to illustrate that the marketplace was ready for luxury levels of convenience technology.

As the new 2010 Taurus was moving through the development process, Marentic and the team saw yet another market opportunity in contemporizing the original Taurus SHO formula.

Adding a super high-output EcoBoost V-6 to the expressive new Taurus sedan, incorporating all-wheel drive with a unique sport-tuned suspension, while keeping the SHO-specific design cues subtle and stealth, enabled a balance of authenticity and innovation.

Researchers from the team also spent considerable time listening to several Taurus SHO enthusiast organizations. Vocal club members stressed the importance of a super high-output six-cylinder engine, a performance-tuned suspension and subtle SHO identification.

Marentic and Team Taurus presented the SHO business case to Ford's senior management with equal doses of market data and passionate enthusiasm. Given a green light, the concept became reality in less than 12 months.

"From the time I started at Ford, I wanted a brand new Taurus SHO of my own," said Marentic. "Consider this the realization of a personal goal, as well as a professional objective."

Don’t Look Now – ‘Hot Magenta’ is the New Black

Thursday, September 17th, 2009
2011 Fiesta to Launch with Bold New Colors

Henry Ford – pioneering populist and entrepreneur extraordinaire – famously quipped that customers can have their cars in “any color so long as it is black.” Well, that might’ve worked for folks during the Great Depression (wasn’t everything in black and white back then?), but customers of the Great Recession want a more cheerful hue. Who can blame them? Even the Goth girl next door needs a splash of “passion orange” in her life.

Still skeptical? Look around. Fashion magazines are heralding bright colors this fall. Bold shades are being offered in an increasing array of consumer products – from laptop computers to vacuums to stand mixers for the kitchen.

Not Your Great-Granddad’s Ford
Ford is experiencing the trend, too, with high demand for vehicle colors such as the 2010 Mustang in “Grabber Blue” and the F-150 SVT Raptor in “Molten Orange.” When the 2011 Ford Fiesta goes on sale next summer, consumers will have bright colors to choose from, including “Bright Magenta” and “Lime Squeeze.” In the U.S. already, Ford is seeing strong sales for cars in brilliant colors:
  • Nearly four in 10 (39 percent) customers purchasing the new Ford F-150 SVT Raptor are choosing “Molten Orange.”

  • New “Grabber Blue” Ford Mustangs are exceeding sales projections, accounting for roughly 10 percent of total 2010 Mustang sales so far.



The Ford Fiesta is coming to the United States with even bolder colors after seeing drivers around the globe gravitate to a palette of brilliant hues:
  • In Asia, Fiesta buyers’ third most favorite color (15 percent of sales) is an eye-popping blue called “Vision,” followed by the lime green “Squeeze” (11 percent) with the top selling color being “Moondust Silver.” In China, nearly three in 10 (28 percent) Fiestas purchased are “Passion Orange,” making it far and away the favorite choice.

  • Right behind “Panther Black” and “Silver”, Europeans are selecting “Hot Magenta” and “Vision” as their third and fourth most favorite colors, each accounting for about 10 percent of sales across Europe.



In fact, for the first time with any Ford vehicle in Europe, Fiesta buyers are saying that vehicle color was among the top 10 reasons for purchasing the car, according to Ford research.

Since May, 100 Fiesta agents have traveled more than 800,000 miles around the country, primarily driving “Hot Magenta” and “Squeeze” colored Fiestas as part of Ford’s Fiesta Movement (www.fiestamovement.com) The Euro-spec Fiestas are turning heads with their bold colors.

Quotes:

“Brilliant colors are transforming the norms in how we think about all sorts of products, allowing people to express individuality more and more through the electronics they use and the cars they drive. Color is a simple way to allow people to add a personal touch to their everyday lives – something that speaks to them and expresses a little of their personality.”
– Susan Swek, Ford Group Chief Designer, Color and Materials Design

“Almost everywhere I go, someone comments on the color (of her Lime Squeeze Ford Fiesta). Women love it, and some people even show me how it matches their cell phone. It makes me think of spring. There’s a lot of life in it. I think people are excited about having more color options these days. It allows people to express their personalities more.”
– Hilary McHone, Ford Fiesta agent and Brooklyn photographer, who had her wedding dress made this summer to match the lime green

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Live Chat with George Pipas, U.S. Sales Analysis and Reporting

Wednesday, September 2nd, 2009
George Pipas, Ford U.S. Sales Analysis and Reporting

George Pipas, Ford’s sales analyst since 1997, recently told CNBC that he is cautiously optimistic about Ford’s sales momentum as well as economic expansion in the U.S. during the second half of 2009 and early 2010. Top financial and business media, investors and security analysts frequently turn to Pipas, who joined Ford in 1976, for his studied analysis of U.S. market trends and insight regarding the company’s progress.

Now you’ll have your chance to ask him your questions about Ford sales. Join him here for a live chat at 12:00pm (EST) on Thursday, September 3, 2009.

<a href="http://www.coveritlive.com/mobile.php?option=com_mobile&#038;task=viewaltcast&#038;altcast_code=e2c1ba3295" mce_href="http://www.coveritlive.com/mobile.php?option=com_mobile&amp;task=viewaltcast&amp;altcast_code=e2c1ba3295" >Chat with George Pipas, Ford&#8217;s Lead Sales Analyst, on Trends in New Vehicle Sales</a>

Pipas said there is reason to believe that economic expansion is possible due to strong interest among small business owners for work vehicles such as the Ford F-Series trucks, E-series vans and Ford’s new Transit Connect compact van that debuts in 2010. He added that consumer consideration for the Ford brand is up 17 percent since the beginning of the year, and Ford’s Focus, Fusion and Escape have recently posted record sales.

Pipas added that the government’s recently concluded Cash for Clunkers program helped drive a second straight sales increase for Ford and that the company has gained market share in 10 of the past 11 months. He is cautious about industry-wide sales levels going forward, however, because the economy is not yet on firm enough ground to sustain the level of sales seen in August.

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Check out Ford’s Chat with EcoBoost Inventor, Brett Hinds

Thursday, August 20th, 2009
Brett Hinds,  Advanced Engine Design and Development Manager

Join the conversation and ask your questions live with Ford’s Advanced Engine Design and Development Manager, Brett Hinds. This exclusive live chat focuses on one of Ford’s latest technologies --EcoBoost, the newest and most advanced engine technology in Ford’s lineup.

The EcoBoost family of four and six-cylinder engines use turbocharging and direct injection technology to help Ford vehicles deliver up to 20% better fuel economy, while simultaneously cutting CO2 emissions by 15 percent.

To check out the chat live, tomorrow, on August 21st at 10:30 a.m.


Quotes

“Engines are interesting machines,” said Hinds. “They produce a lot of performance and give the car personality and character. They’re complex. I’m inspired to continually make them better and more efficient.”
--Brett Hinds, Advance Engine Design and Development Manager

“We’re actually helping the Earth,” added Hinds. “Our customers will not have to make compromises to enjoy the EcoBoost engine. Customers do not have to sacrifice performance for fuel economy, and that helps the environment, the nation and the consumer.”
--Brett Hinds, Advance Engine Design and Development Manager

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Global Product Plan Delivers

Wednesday, July 22nd, 2009

Ford’s Global Product Plan Delivering Event More Fuel-Efficient, High-Quality Vehicles to Customers

2010 Ford Taurus SHO

Ford is rolling out its entire 2010 model year Ford, Lincoln and Mercury lineup for North America, showcasing the freshest lineup in Ford history, greater fuel efficiency, top of industry quality and customer satisfaction, and strong new products.

Ford is announcing plans for 30 new powertrain actions globally – 22 in North America alone – by the end of 2010.

The unprecedented number of new vehicle introductions for the 2010 model year includes:

  • 2010 Ford Taurus and Taurus SHO

  • 2010 Ford Fusion and Fusion Hybrid

  • 2010 Ford Mustang and Shelby GT500

  • 2010 Ford Flex with EcoBoost

  • 2010 Ford F-150 SVT Raptor

  • 2010 Ford Transit Connect

  • 2010 Lincoln MKT and MKT with EcoBoost

  • 2010 Lincoln MKZ

  • 2010 Lincoln MKS with EcoBoost

  • 2010 Mercury Milan and Milan Hybrid

Convenience and safety technologies upgrades including SYNC, Blind Spot Information System, and Automatic Park Assist are winning new customers, improving ratings in automotive market studies, and increasing market share.

Quotes
“We are creating a full lineup of Ford vehicles – small, medium and large cars, utilities and trucks – that are best-in-class in fuel efficiency, quality, technology and safety and available to consumers with exceptional value,” said Derrick Kuzak, group vice president, Global Product Development.

“We are absolutely committed to delivering new products with the best fuel economy in every segment in which we compete – driven in large part by substantial advancements in powertrain technology,” said Barb Samardzich, vice president, Ford Global Powertrain Engineering.

Links
News release
FORD'S GLOBAL PRODUCT PLAN DELIVERING EVEN MORE FUEL-EFFICIENT, HIGH-QUALITY VEHICLES TO CUSTOMERS

Presentation
2010 Model Year Global Product Overview (Derrick Kuzak, Group VP, Global Product Development)

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2010 Ford Powertrain Overview

Wednesday, July 22nd, 2009

Giant Leaps, Small Steps Further Ford’s Global Strategy



2010 Ford Flex with EcoBoost

For 2010, Ford is introducing powertrain advancements that range from an entirely new line of powerful, efficient EcoBoost engines to minute transmission tweaks that reduce friction. The challenges of improving fuel economy and reducing emissions are affecting all levels of Ford engineering throughout the 2010 lineup.

2010 Highlights


  • EcoBoost™ technology combines turbocharging and direct gasoline injection to improve fuel efficiency and lower CO2 emissions; the first 3.5-liter EcoBoost V-6 engines are debuting on 2010 Lincoln MKS, Lincoln MKT, Ford Taurus SHO and Ford Flex this summer
  • Conventional powertrains continue to benefit from refinements such as Advanced Deceleration Fuel Shut-Off and Cam Torque Actuated (CTA) Intake Variable Cam Timing (iVCT)
  • Ford's hybrid vehicle lineup expanding to include the Ford Fusion and Mercury Milan; all feature smaller, more powerful battery pack, enhanced electronic throttle control and electric air-conditioning compressor to reduce engine load


Links:

2010 Ford Powertrain In-Depth

Presentation - 2010 Model Year Powertrain Overview (Barb Samardzich, VP, Global Powertrain Engineering)

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GET THE FACTS ON FORD QUALITY

Monday, June 8th, 2009

New series of fact sheets demonstrate Ford’s achievements in quality.





Ford has recently launched an extensive series of fact sheets, aimed at documenting the strides Ford has made in designing, building and delivering quality vehicles. In fact, independent research from the 2009 U.S. Global Quality Research System (GQRS) survey shows that Ford’s quality surpasses Honda and is on par with Toyota.

The fact sheets reveal that Ford continues to be recognized for its quality gains. With 12 Ford Quality fact sheets in all, here are just a few of the highlights:

Designing Quality


  • Customer insights – A Ford research team identifies, defines and priorities customer needs to deliver customer-driven value in the form of desirable new colors, intricate stitching on seat cushions and other luxurious details that connote quality. Ford also uses “haptics” –the science of measuring how customers sense quality through touch – to determine optimum comfort levels.
  • Virtual design – Industry-exclusive tools allow Ford to quickly add various vehicle models into an existing facility, as well as evaluate tooling and product interfaces before costly installations are made on the plant floor. The result? Ford’s development time is now eight to 14 months faster than it was as recently as 2004. Other virtual technologies such as two virtual employees, nicknamed “Jack and Jill” provide data to predict and eliminate movements and fatigue concerns for workers, reducing manufacturing issues before prototypes are built.


Building Quality

  • Error-proof manufacturing – Computerized Direct Current (CDC) electric hand tools, affectionately known as “screwdrivers with brains,” tell operators whether all nuts and bolts are screwed into the vehicle at the right torque in precisely the right way.
  • Electrical system process checks – Ford’s end-of-line trials and current- based testing are major components of the pre-delivery process and have made Ford’s electrical systems the best among competitors.
  • Safety and security – Ford builds every vehicle with a focus not just on surviving crashes but avoiding them in the first place, which is why Ford is a consistent safety leader, earning five-star ratings.


Delivering Quality

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FORD ADDS COMMUNITY, CHARITY ‘ADVANTAGE’ TO PLAN

Tuesday, April 28th, 2009

Ford to Donate $20 to Susan G. Komen for the Cure® for Every Customer Test Drive



Ford Motor Company is committed to the fight against breast cancer, and is a proud supporter of breast cancer research and critical breast cancer services. Over the years Ford has dedicated more than $100 million to the Susan G. Komen for the Cure fight against breast cancer.

To further show their support, Ford will donate $20, up to $1 million, to the Susan G. Komen for the Cure® in the name of each prospective customer that test drives a Ford, Lincoln or Mercury vehicle through June 1. This charitable initiative will run alongside the Ford Advantage Plan, designed to boost consumer confidence by offering valued Ford customers a guaranteed 12 months of vehicle payments on any new Ford, Lincoln or Mercury vehicle up to $700 a month, if the customer loses his/her job.

Customers interested in a test drive can join in and participate by logging on to www.fordcares.com and getting a registration form and number to provide to their dealer. Customers participating in any upcoming Komen Race for the Cure event through June 1st will receive a registration form and can also follow the same steps to have a $20 donation made on their behalf as well.

Twitter users can follow this story @Ford. Please help by getting the word out by sending a tweet. Here's a sample: For test drives until 6/1, Ford donates $20 to Komen for the Cure. RT and @ at least ONE woman you love! http://is.gd/unhl

Quotes:

“Our goal with the Ford Advantage Plan is to rebuild consumer confidence and assist local charitable organizations that also are struggling in this economy.” - Ken Czubay, vice president of Sales and Marketing, Ford Motor Company


“This program will go a long way in helping Komen directly serve women and men in hundreds of communities across the country with education, screening and treatment programs that address breast cancer issues close to home.” - Hala Moddelmog, President and CEO, Susan G. Komen for the Cure.

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Ford Surpasses Honda in initial Quality

Friday, April 17th, 2009

RDA survey shows Ford outperformed Honda in initial quality and improved upon its previous customer satisfaction scores.



Ford’s quality performance efforts are paying off; the latest customer satisfaction survey reports that in initial quality –a vehicle’s performance during the first three months of use– Ford’s 5 percent increase over its last scores has allowed it to surpass Honda and statistically tie at the top with Toyota.

Specifically, the study shows Ford’s domestic brands with a combined average of 1,228 TGW per 1,000 vehicles during the first three months of ownership, besting the 1,422 TGW level for Honda and statistically equivalent to the 1,150 TGW level of Toyota.

Pushing up customer satisfaction two points to 79 percent, Ford's domestic brands have tied the top place finishers of Toyota and Honda for overall customer satisfaction.

The following models are segment leaders:

  • Ford Mustang – TGW and satisfaction for sports car

  • Ford Taurus – TGW for large car

  • Ford Taurus X – TGW leader for crossover utility

  • Mercury Milan – TGW for midsize car

  • Ford Ranger – TGW leader for compact pickup



The 2009 U.S. Global Quality Research System (GQRS), a survey conducted for Ford by RDA Group of Bloomfield Hills, Mich., measures 2009 model year vehicle initial quality in two categories: by the number of things-gone-wrong and customer satisfaction with overall vehicle quality.

Quotes

“We are energized by the continuous improvement we are seeing on both initial vehicle quality and customer satisfaction,” said Fowler. “This survey validates the hard work and dedication to quality from Ford employees, suppliers and dealers. We will keep the momentum going as we strive to become the clear global quality leader.”

“Ford's commitment to quality is really paying off, as they continue to rival Honda and Toyota on both vehicle satisfaction and quality.”
- Donald Pietrowski, president, RDA Group

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JOIN FORD’S CEO, ALAN MULALLY ON TWITTER!

Tuesday, April 14th, 2009

PRESIDENT AND CEO OF FORD MOTOR COMPANY, ALAN MULALLY TAKES YOUR QUESTIONS ON TWITTER WITH THE @FORD TEAM



Progressive and innovative thinking is an essential component of Ford’s culture. With an already active social media presence, Ford continues to join, participate and contribute to the online conversation.

Ford Motor Company is excited to announce that Alan Mulally, President and Chief Executive Officer, will be taking questions live on Twitter on April 15th from 1:00-1:30pm EDT. During this time Ford invites you to join Alan at @Ford - http://twitter.com/Ford - (and to use the hashtag #FordCEO) on Twitter for an exciting and unique Q&A forum. Feel free to tweet your questions, concerns and suggestions, we’d love to hear what you think!

Links:
Biography for Alan Mulally, President and CEO, Ford Motor Company

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Tune in to Ford DigiKnows Weekly Interactive Video Events

Monday, April 6th, 2009

Tune in to Talk with the Experts about the Ford Advantage Plan




Ford DigiKnows:
A discussion with Ford’s Advantage Plan Experts Kim Cape and Andrew Ashman, Ford, Lincoln and Mercury Marketing Managers
Live Interactive Streaming Video Event
Tuesday April 7th, 2009 - 12:00 Noon ET



Join in and ask your questions live:

Free Webcam Chat at Ustream


In our episode on April 7th at 12:00 noon ET, Michael Collins takes a look at the newly-released Ford Advantage Plan and discovers how Ford is committed to offering peace of mind to Americans who are considering the purchase of a new vehicle.

Join in and ask your questions as Michael takes an in-depth look at the Ford Advantage Plan and how it compares with similar plans currently offered in the marketplace. The discussion includes Kim Cape and Andrew Ashman, Ford, Lincoln and Mercury Marketing Managers.

The Ford Advantage Plan offers payment protection of up to $700 per month for up to 12 months on any new Ford, Lincoln or Mercury vehicle if customers lose their jobs. Also, customers can take advantage of 0 percent financing on select Ford, Lincoln and Mercury vehicles through Ford’s financing partner, Ford Motor Credit. The program runs from March 31 through June 1.

About Ford DigiKnows
Now you can talk to the people at Ford about what matters to you. Join us every week for Ford DigiKnows – a series of live interactive streaming video events. Each week our intrepid host, Michael Collins, takes you the behind the scenes for the scoop on all things Ford. The DigiKnow live streaming events let you talk with the experts from Ford, as they take you under the hood for a look at new and innovative Ford technologies. DigiKnows helps you uncover another side of Ford.


Links:

Learn more about the Ford Advantage Plan

Video: Mark Fields, President of the Americas, Ford Motor Company, Talks About the Ford Advantage Plan

Ford Introduces Best-in Industry Plan to Improve Consumer Confidence, Jump-Start Vehicle Sales

Watch the Ford DigiKnows archives

About Ford DigiKnows

Michael Collins’ biography



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Tune in to Ford DigiKnows Weekly Interactive Video Events

Friday, March 13th, 2009

Tune in to Ford DigiKnows to Talk to the Experts Live: Episode #4— An Inside Look at Seat Comfort DNA




Ford DigiKnows – Episode #4—An Inside Look at Seat Comfort DNA



Live Interactive Streaming Video Event
Tuesday March 17th, 2009 - 12:00 Noon ET



Join in and ask your questions live:

Video clips at Ustream



About DigiKnows #4— An Inside Look at “Seat Comfort DNA”

In our fourth episode on March 17th at 12:00 noon ET, Michael Collins takes a look at the topic of “Seat Comfort DNA” and discovers how Ford is designing and engineering comfortable and quality vehicle seats. Join in and ask your questions as Michael talks about “Seat Comfort DNA” with Mike Kolich – Seat Systems engineer.

Seat comfort is one of the top priorities for drivers. The seat is the only part of the vehicle that drivers repeatedly and most frequently come in contact with, that’s why Ford designed “Seat Comfort DNA.” Working with their customers, Ford set up a “comfort DNA range” for drivers of small cars to heavy duty trucks. Ford uncovered that just as drivers want diverse and unique vehicles, they also naturally want different seat ranges tailored to their needs.

For example, Mustang drivers reported a preference for an increase in road input and feeling in their seats, whereas smaller vehicle drivers wanted increased stability and isolation from the road. Some features of the new DNA-designed seats include: narrow insert to stabilize pelvis, reduced support around shoulders to minimize slouching, and low rear cushioning to relieve hip tension and increase lower back comfort. Ford is working to ensure that customers feel that their vehicle was built to fit them perfectly; that’s why the comfort DNA seats will be a standard feature within all future Ford vehicle seat programs.

About Ford DigiKnows

Now you can talk to the people at Ford about what matters to you. Join us every week for Ford DigiKnows – a series of live interactive steaming video events. Each week our intrepid host, Michael Collins, takes you the behind the scenes for the scoop on all things Ford. The DigiKnow live streaming events let you talk with the experts from Ford, as they take you under the hood for a look at new and innovative Ford technologies. DigiKnows helps you uncover another side of Ford.

Links:

Watch the Ford DigiKnows archives

About Ford DigiKnows

Michael Collins’ biography

Ford Designs New Family of Seats In-House To Ensure Comfort and Quality


Expedition Invites Customers to ‘Have a Seat’


Ford Drive Smart and Brand DNA

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FORD PUTS A DENT IN AUTO INSURANCE COSTS

Monday, February 23rd, 2009

Ford Puts a Dent in Auto Insurance Costs by Making Vehicles More Damage Resistant and Cheaper to Fix



Ford Puts a Dent in Auto Insurance Costs

It’s no secret that Ford Motor Company is a vehicle safety leader with more U.S. government 5-star safety-rated vehicles than any other brand and more IIHS “Top Safety Picks” than any other automaker. But did you know that Ford also works to protect your wallet in case of a crash?

Ford is opening a technology center in Inkster, Mich., dedicated to finding design solutions and repair procedures that will lower repair costs and ultimately drive down auto insurance premiums.

The new Ford Paint and Body Technology Center will leverage the combined expertise of Ford’s repair and safety experts, auto repair technicians and insurance companies. It also will be used to train certified repair technicians.

Designing to Reduce Damage

The goal of Ford’s Paint and Body Technology Center is to identify potential repair issues and refine designs to help dealers and other auto repairers more affordably repair vehicles to pre-accident condition, ensuring safety and quality. Many new affordable repair designs are expected to be designed into vehicles earlier in development so they can be analyzed during crash and durability testing. After crashes, the repair engineering team works to develop specific repair procedure recommendations for body shops.

2009 F-150’s Affordable Frame Fixes

Ford repair and safety engineers first began collaborating on the new 2009 Ford F-150. During the early development period, engineers realized new materials – including ultra-high-strength steel and boron – made the new truck safer, but also could make it more expensive to repair after a collision.

To address the issue, Ford developed special front and rear frame section kits that can be used rather than having to replace the entire frame. Partial frame repairs cost at least $2,000 less than full frame replacements and will save vehicles that before may have been totaled based on some state repair laws.

Ford’s Affordability

Ford recognizes affordability, including insurance costs, is a key concern for consumers. In 2008, the National Highway Traffic Safety Administration reported that Ford had more collision insurance cost segment leaders than any other automakers. And, four of its cars and trucks are on Insure.com’s Top 10 Least Expensive Vehicles to Insure, which is more than any other automaker.

According to the Highway Loss Data Institute, the four-door 2008 Ford Focus saw a 13 percent improvement in average insurance loss payments compared to the 2007 model as a result of design improvements.

Ford also helped to reduce insurance premiums for Mustang owners by making improvements to its overall repairability based on consultation with insurance industry repairability experts. The cost of insuring a 2008 Mustang is approximately 25 percent lower than it was on 2006 models and 50 percent lower than on 2004 models, according to a leading U.S. insurance company.

Lower Part Prices

Not only is Ford building in more affordable repairs, it is significantly reducing prices for genuine Ford replacement collision parts to its dealers and repair shops. In 2008, Ford reduced prices on more than 6,000 of its highest volume replacement parts. Using genuine Ford parts insures the same quality, fit, structural integrity, corrosion resistance and dent resistance of Ford’s original parts, as well as helping insure proper functionality of safety systems damaged in accidents.

Quotes:

“Our bottom line for this new initiative is simple: If your vehicle costs less to repair, it’s going to cost less to insure. The work Ford will perform at the new Paint and Body Technology Center will help reduce insurers’ repair costs so they can drive down auto insurance premiums for consumers.”
- Darryl Hazel, president, Ford Customer Service Division

“It’s great that Ford gets insurance industry insight about how to improve repairability of its vehicle design. We’ve never been as involved in an automaker's product development process as we have since Ford invited us to participate.”
- Mark Woirol, project manager with Allstate Insurance Company’s Tech-Cor Applied Research Center

“We’re now able to prepare repair procedure manuals in advance for all of our new vehicles. This effort saves insurers repair costs so they can reduce consumers’ auto insurance premiums. At the same time, repairs can be done with safety-approved procedures that help ensure the vehicle’s quality is restored.”
- Mark Albrant, Customer Service Engineering supervisor

“When customers take their vehicles in for collision repair, they want their vehicles to be returned to pre-accident condition, using the same quality parts that were on the vehicle when it was built. By enabling more of our dealers to stock genuine Ford parts, we’re better able to satisfy our customers’ needs. And, customers have a right to demand genuine Ford replacement parts. If they don’t exercise this right, the decision could be left to others.”
- George Gilbert, manager of FCSD’s Collision Parts Truckload Program

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Ford’s Domestic Brand Quality on the Rise

Tuesday, October 14th, 2008

Ford’s Domestic Brand Quality in Statistical Dead Heat with Toyota and Honda for 2008 Model Year



Ford Quality - GQRS Survey

Ford Motor Company’s surging domestic quality is now equal to the best in the industry for the 2008 model year, according to the latest U.S. Global Quality Research System (GQRS) study.

Ford, Lincoln and Mercury vehicles collectively reduced “things gone wrong” (TGW) by 7.7 percent compared to last year and are now statistically equivalent with Honda (including Acura) and Toyota (including Lexus and Scion) atop the list of seven major automakers in the survey.

”This is One Ford at its best. It's taken thousands of people continuously working together with laser-like focus every day to boost vehicle quality for our customers to the top of the pack,” said Bennie Fowler, Ford group vice president, Global Quality. “But this is a never-ending journey. The goal now is to distance ourselves from our top competitors. We want to be the sole quality leader."

Other highlights:


  • The 2008-launched Ford F-Series Super Duty and the Lincoln Mark LT ranked first in their respective segments in both TGW and customer satisfaction.

  • Ford Mustang GT 500 topped the sports car category in fewest TGW.

  • Overall, 18 of 24 Ford, Lincoln and Mercury vehicles recorded TGW improvements.

  • Ford's newly launched Focus improved significantly in TGW and customer satisfaction, now equaling the Toyota Corolla in both categories.

  • The Ford Fusion and Mercury Milan are significantly better in TGW than the Toyota Camry, which they tied in customer satisfaction.

  • Ford ranked best in class for TGW performance in the functional areas of Vehicle Engineering and Electrical among major manufacturers.



The 2008 model-year GQRS survey, conducted for Ford by RDA Group of Bloomfield Hills, Mich., solicits feedback on vehicle trouble and customer satisfaction from owners of all major makes and models after three months in service.

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UAW WORKERS HIT THE BOOKS

Monday, September 8th, 2008

Intensive college program gives hourly employees more tools to improve quality



As students geared up for the start of a new school year, hourly employees at Ford Motor Company plants throughout the U.S. hit the books themselves in an effort to further improve Ford’s vehicle quality. The joint UAW-Ford intensive one-year Certified Quality Specialist Program delivered through Wayne State University in Detroit helps UAW quality representatives master key manufacturing problem-solving skills in an effort to further improve vehicle quality. This new program takes place in about one-third the time required through previous training programs.

The Wayne State program is open to UAW plant quality representatives who are charged with monitoring and implementing standardized quality processes in Ford plants. The course is conducted through a combination of instructor-led workshops at WSU and self-guided online sessions completed by quality reps in their own plants at their own pace. Course work focuses on the impact of quality on customer satisfaction using such analytical tools as statistical process control, Six Sigma problem-solving and interpersonal communications.

QUOTES

“Ford leadership recognizes the value in helping our manufacturing operators obtain the skills they need as quickly as possible. This program used to take three years to complete. Now our people will be certified in one year. Everyone recognizes we don’t have time to wait three years.”
Philip Calhoun, Ford’s director, Manufacturing Quality, The Americas


“The Certified Quality Specialist Program is the right training for the right people at the right time. We accelerated the learning and made changes to reflect the disciplined, standardized quality process being used in all the plants.”
Brock Roy, UAW Co-Chair UAW-Ford National Quality Committee


“I know of only one other automaker that started a program like this, but they quickly terminated it due to budget constraints. A better approach is what Ford is doing: Equipping their employees with the tools they need to perform at the highest level possible. It’s a worthwhile investment.”
Ahmad Ezzeddine, associate vice president for Educational Outreach at WSU

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MORE SMILES IN SERVICE

Monday, July 28th, 2008

Ongoing quality improvements help increase service shop satisfaction



Ford Dealership

Better quality is translating into fewer trips to the car dealership for warranty repairs and that leads to happier customers. The latest J.D. Power and Associates’ 2008 Customer Service Index (CSI) study shows a historic low across the industry in the proportion of customers bringing their vehicles to the dealer for repair work versus maintenance, as well as an increase in overall satisfaction.

For example, 51% of Ford service customers were in for maintenance work back in 2005 and 49% were in for repair work. In 2008, the maintenance rate jumped to 66% and the repairs dropped to 34%. The company’s ongoing efforts to increase quality can be pinpointed as one reason for the trend.

“This is further proof that Ford’s quality processes are working,” says Bennie Fowler, group vice president, Quality. “We’re launching with quality – right out of the factory – and that leads to long-term durability for our customers.”

The CSI study – which explores satisfaction with dealer maintenance and repair services – ranked Lincoln and Mercury fifth and sixth, respectively, while Ford brand improved at a greater rate than the industry average.

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Mold-In-Color Improves Durability

Friday, July 11th, 2008

Mold-in-Color Technology Improves Appearance, Durability of Plastic Vehicle Parts



Mold-in-color

Scratch or chip the wheel lip modeling on a 2008 Ford Super Duty and don’t expect to see the ugly yellow, black or gray paint primer found on most competitive trucks. That’s because Ford is the first automaker to implement a technology called High-Gloss Mold-in-Color. With this technique, the Super Duty’s wheel lip molding is injection molded with the high-gloss metallic color built right in. No primer, no paint required.

In addition to improving long-term appearance and durability (say goodbye to paint peeling, chipping or fading), mold-in-color technology also reduces volatile organic compounds or VOCs released into the environment since priming and painting of the parts are eliminated. From a manufacturing standpoint, deleting these steps makes mold-in-color more cost-effective, energy-efficient and faster too.

Ford continues to perfect the technology – conquering flow line and color-match challenges that are associated with mold-in color applications for plastic parts. For the 2009 model year, the all-new Ford F-150 will have a mold-in-color top cap front fascia available in five different colors. And next year, the technology will make its interior debut on the instrument cluster of the 2010 Ford Mustang – tested and proved ready to handle substances such as hand lotions, perfumes, coffee and your favorite burger’s special sauce.


Quote:
“When you paint any part, there is a potential for defects from dirt and handling. Then, you have to rework those parts and put them back into the system. With the mold-in-color, essentially every part that comes out of the process is ready to go the first time through,” said LaRon Brown, a Ford quality engineer.

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INVESTING IN QUALITY

Friday, June 27th, 2008

Quality Operating System Coordinators ensure that Ford accelerates quality.



Several of Ford’s powertrain plant employees received Six Sigma Black Belt training under a new program that formalizes the Quality Operating System Coordinator (QOSC) position. The positions, which give UAW members control over quality, were first introduced in the early 2000s as a one-year experiment, but quickly became an integral part of quality management.

The QOSCs finished their Black Belt coursework and will take the mandatory tests to achieve the prestigious Six Sigma Black Belt certification, with the goal of having at least two Black Belts per plant. The number of QOSCs per plant varies depending upon size, product and volume, but on average there are six per plant.

The QOSCs devote 100 percent of their workday to monitoring quality process and procedure adherence and cannot be pulled from their job to replace an absent employee on the line. They ensure that every employee at every station understands precisely what they need to do and how to do it.

Since the introduction of QOSCs, Ford’s rating in initial and long-term quality surveys has seen an upward trend. Ford’s brand went up by eight points over last year, beating the industry seven-point rate of improvement, according to J.D. Powers and Associate’s Initial Quality Study. Shortly thereafter, the Global Quality Research System durability study noted that Ford brand improved at a rate of 3 percent verses the industry average of 1 percent.


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HUGE STRIDES IN QUALITY IMPROVEMENT

Friday, June 27th, 2008

The popular Ford Focus bests industry segment average as most improved model.



2008 Ford Focus Washington State Drive

A top industry study named Ford Focus the most improved model in the industry. The 2008 Automotive Performance, Execution and Layout (APEAL) Study by J.D. Power and Associates showed that Focus gained 88 index points over last year.

With the biggest improvement score in the industry, Focus performed better across all categories with significant improvements in the areas of fuel economy, audio/entertainment/navigation, interior styling and exterior styling.
Earning a 36-index point improvement was the Ford Escape, which put the strong seller in the top 10 of most improved vehicles in the industry. Five Ford Motor Company vehicles received second or third honors in their segments:

  • Ford Explorer Sport Trac, 2nd place in Midsize Pickup segment

  • Mazda CX7, 2nd place in Compact Multi-Activity Vehicle (MAV) segment

  • Mazda CX9, 2nd place in Midsize MAV segment

  • Ford Focus, 3rd place in Compact Car segment

  • Lincoln Navigator, 3rd place in Large Premium MAV segment



Overall, Ford moved up five positions to 22nd, with a 14-point improvement. Lincoln checked in at 12th place and Mercury placed 29th, improving by 12 index points.

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FORD BRAND QUALITY

Friday, June 6th, 2008

Ford brand quality improves at a rate faster than the industry average.



JD Power AwardYear after year, Ford continues to make significant quality gains. According to the latest third-party study by J.D. Power and Associates, Ford’s brand vehicles increased in quality faster than the industry average.

Continuing its five-year upward trend and beating the industry average seven-point rate of improvement, Ford brand improved by eight points over last year’s study. Mercury improved by four points over last year, and the Lincoln brand exceeded the industry average. The Mazda brand improved the most, jumping 36 points from the 2007 study.

The Ford Motor Company received 10 vehicle honors, including three vehicles that scored highest rankings in their respective segments. They are:

  • Lincoln Navigator, large premium multi-activity vehicle segment

  • Ford E-Series, van segment

  • Mazda MX5 Miata, compact sporty car segment



The 2008 Initial Quality Study (IQS) by J.D. Power and Associates is based on responses from 81,500 new 2008 model-year vehicle owners after having driven their vehicles for three months.

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QUALITY TESTING GOES GREEN

Friday, May 30th, 2008

Ford upgrades its test high-speed track using an environmentally friendly approach.



Ford's Michigan Proving Ground Undergoing $13 Million Overhaul

When the 52-year old high-speed test track at Ford’s Michigan Proving Ground undergoes its $13 million reconstruction, it will prevent 130,000 tons of debris from going to local landfills by reusing almost every bit of existing material.

The track is critical to Fords’ quality assurance process as it is used for a wide range of vehicle quality testing and handling in real-world conditions. Because green construction recycles and reuses materials promptly instead of trucking in new materials each day, construction time is slashed. In fact, the track is expected to re-open in autumn.

To make the overhaul as green as possible, an onsite crusher will process the old asphalt and concrete track into a recycled aggregate usable for road construction. After improvements are made to increase the cross-slope of the track to enhance the existing water drainage system, the recycled aggregate pavement (RAP) will be placed eight inches thick, compacted and covered with four layers of asphalt.

The bottom two layers will use 40 percent RAP, the maximum allowed under Michigan Department of Transport. The third layer incorporates 25 percent RAP and the final layer is new mix for optimal quality control.

Additionally, the 20,420 linear foot guardrail will be reinstalled where possible, unusable steel beams will be sent to a recycling center and wood posts are mulched.

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Virtual Manufacturing big part improving quality

Tuesday, May 27th, 2008
Ford Motor Company's use of virtual manufacturing technologies is a big factor of what's behind the company's soaring quality performance.

Ford Flex – why it’s so quiet

Wednesday, May 14th, 2008
The secrets behind the new Ford Flex's ultra-quiet ride can be traced to a nondescript test facility in Allen Park.

SMART SCREWDRIVERS

Tuesday, April 22nd, 2008

"Smart screwdrivers" spot quality issues on the line at Ford plants.



Ford Screwdriver with Brain Ford's screwdriver with a brain - a direct-current tool that fastens nuts and bolts and stops the line if the job isn't done properly.

Between 200 and 400 computerized direct-current (DC) electric hand tools, affectionately called “screwdrivers with brains” by Ford employees, were installed in each Ford assembly plant over the last several years as an investment in quality. These new hand tools are currently in use at all Ford assembly plants in North America. The last installation was made at Wayne Assembly Plant in time for the launch of the 2008 Ford Focus.

Where a “smart screwdriver” differs from traditional assembly line air-driven guns is in its ability to tell the operator if all of the nut bolts are screwed into the vehicle the right way and at the exactly the right torque. They also reduce workers’ strain, ensure the correct parts are picked and allow for constant monitoring during the build, preventing errors and ensuring “critical-to-quality” assembly process is completed with precision.

If a lug nut is missing, the assembly line is stopped. To get the line restarted, one of two things must happen, either the process must be completed accurately, or a quality concern is sent to the Quality Leadership System (QLS) where the problem will be flagged and resolved before the vehicle is released from the plant.

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Tim Weingartz Quote – Paint

Tuesday, April 15th, 2008
"The very first thing a customer sees when they walk up to a new car is the quality of the paint job. We spend a great deal of time trying to deliver the best appearance and the most aesthetic colors. We also look at how to better apply coatings to achieve absolute uniformity so the texture and the color are the same over the entire vehicle. We make sure scratch resistance is there not only at the beginning but also 10 years down the road."
Tim Weingartz, Ford Paint Materials and Strategy Manager

HIGHLY DURABLE, QUALITY PAINT

Tuesday, April 15th, 2008

Ford outpaces the industry, and creates long-lasting and environmentally safe paint processes.



Environmental Paint Process Applies Paint To E-Series

Even though Ford leads the industry with the most long-term paint durability and fewest chips and scratches, according to Global Quality Research System studies, the automotive company is committed to exceeding customer expectations through continuous quality improvements.

The Ford paint team examines the competition by conducting rigorous side-by-side paint resilience testing to ensure that the vehicle looks as good several years later as it did when it rolled off the assembly line. Additionally, Ford engineers are developing new techniques and processes that benefit consumers as well as the environment.

For example, the upcoming 2009 Lincoln MKS uses an industry-leading pigment named Tuxedo Black. Ford owners will get a vehicle that shimmers, shines and is exceedingly scratch resistant; and from an environmental standpoint, Tuxedo Black will be the first paint to contain flakes derived from glass rather than metal.

Recently, Ford has also unveiled two other paint application innovations:

  • A new eco-friendly anti-corrosion system that uses a zirconium oxide vehicle bath to help prevent rust and corrosion. Not only does it cut paint shop water use nearly in half, but it also reduces the production of sludge by an impressive 90 percent. Currently in use at Twin Cities Assembly plant, the new process will be installed in all North American plants within the next 18 months.

  • A three-part wet application process that reduces CO2 emissions by 15 percent. Ford lab tests show that the solvent-borne paint used in this process provides better long-term resistance to chips and scratches than water-borne paint.



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Second to None in Initial Quality

Monday, April 7th, 2008

Ford/Lincoln/Mercury quality increases by 8 percent and customer satisfaction up to 77 percent in GQRS study.



Ford's New-Model Quality Center

Ford/Lincoln/Mercury is now in statistical tie with Honda/Acura and Toyota/Lexus/Scion according to the first quarter 2008 U.S. Global Quality Research System (GQRS) study. The study, which is conducted by RDA Group of Bloomfield Hills, Michigan, surveys customers of all major automotive makes and models on car troubles and asks owners to rate their overall satisfaction with their three-month-old vehicles.

With a combined average of 1,284 things-gone-wrong (TGW) per 1,000 vehicles during the first three months of ownership, Ford’s domestic brands improved 8 percent versus last year. This performance is statistically equivalent to the 1,250 TGW level of Honda/Acura and Toyota/Lexus/Scion.

Some other key findings from the GQRS report include:

  • Ford/Lincoln/Mercury’s customer satisfaction rating has also risen to 77 percent.

  • The new 2008 Ford Taurus and Mercury Sable both recorded quality levels that equate to less than one problem per vehicle, as did the Volvo S80 (947).

  • The Ford Fusion and Lincoln MKZ were close, with 1,030 TGW and 1065 TGW, respectively.

  • Taurus showed a 33 percent quality improvement compared with the product it replaced.

  • The new Ford Escape improved 16 percent over the out-going model, and the new Ford Focus improved 13 percent.

  • 36 of 40 Ford, Lincoln, Mercury, Volvo and Mazda nameplates improved this year versus 2007.

  • Ford earned best-in-class honors for interiors and electrical, two important engineering functions.

  • Ford tied for best-in-class in two other functions, paint and vehicle engineering, which includes such areas as ride and handling and cabin quietness.




When it comes to TGW, customer satisfaction or both, a total of 15 Ford, Lincoln and Mercury vehicles ranked in the top three of their respective segments. Segment leader models are:

  • Ford Mustang Shelby GT500 – TGW for sports car

  • Ford Taurus – customer satisfaction for large car


  • Ford Sport Trac – customer satisfaction for medium traditional utility


  • Mercury Milan – TGW for midsize car


  • Lincoln Navigator – TGW and customer satisfaction for large premium utility



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Ford Shares Virtual Technology Expertise

Monday, March 31st, 2008

Ford brings leadership in Virtual Technology to consortiums.



Assembly Line Virtual Technology Demonstration

Ford has been advancing its approach to digital ergonomics work since it began using virtual tools to improve vehicle product development processes and quality since 2000. As a leader in virtual technology, Ford is involved in two major consortiums working to advance the use of virtual ergonomic technology:

The Human Motion Simulation Laboratory at the University of Michigan predicts and evaluates realistic human movements. These models can be used by commercially available human computer aided design (CAD) software to enable ergonomic analysis of products and workplaces.

The University of Michigan, College of Engineering, Center for Ergonomics has created an Affiliates Program for Support of the Human Motion Simulation (HUMOSIM) Laboratory to be operated in accordance with written bylaws and the policies and regulations of the University of Michigan. The concept of this Laboratory was initiated by University of Michigan faculty in close collaboration with a small group of companies who either use human motion simulation, produce technologies that enable its measurement, or develop applications for its use.

The United States Council for Automotive Research (USCAR), an organization composed of DaimlerChrysler, Ford Motor Company and General Motors Corporation, is partnered with the Virtual Soldier Research (VSR) program at the University of Iowa with a $1.5 million contract for manufacturing ergonomics research.
At UI, a team of 35 researchers is advancing state-of-the-art performance in computerized human modeling and simulation. Their work with USCAR will be aimed at helping the U.S. automakers use computer representations of people, called "digital humans," to design safer and more ergonomically acceptable manufacturing plants.
The partnership will address three large projects, identified by USCAR:
  • A study of the strength and fatigue limits of automotive manufacturing plant workers.
  • The development and integration of ergonomics tools into "Santos" – VSR's computer representation of a human.
  • The advancement of the field of predictive mathematics, also referred to as "Predictive Dynamics," to enable Santos to predict such variables as his own walking speed and direction while carrying various loads and while mathematically predicting various postures.

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VIRTUAL MANUFACTURING

Tuesday, March 4th, 2008

New Tools Helps Ford Flex and Ford F-150 Launch in Quality





The 2009 Ford Flex, Lincoln MKS and Ford F-150 are among the first Ford vehicles to fully utilize a series of virtual manufacturing tools and processes designed to catch possible build concerns by simulating automotive performance.

During the prototype builds, the program teams were able to reduce more than 80 percent of potential manufacturing concerns by running more than 10,000 advanced digital pre-assembly engineering checks on the Flex and the F-150. In addition, engineers were able to reduce design and production tooling issues by 50 percent.

Virtual manufacturing enables Ford to cut production expenditures by reducing the number of prototypes, material waste and cost of tooling. For consumers it translates into more durable vehicles with less repair costs.

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New-Model Quality Center

Monday, February 25th, 2008
Ford's New-Model Quality Center

Ford’s Proving Grounds

Monday, February 25th, 2008
Ford's Proving Grounds

Bennie Fowler – VP Quality

Monday, February 25th, 2008
J.D. Power Awards Ford Five First-Place Segment Winners

Ford’s J.D. Power Awards

Monday, February 25th, 2008
Group Photo Of Ford's J.D. Power Awards

New-Model Quality Center

Monday, February 25th, 2008
Ford's New-Model Quality Center

New-Model Quality Center

Monday, February 25th, 2008
Ford's New-Model Quality Center

New-Model Quality Center

Monday, February 25th, 2008
Ford's New-Model Quality Center

Bennie Fowler – VP Quality

Monday, February 25th, 2008
2008 Urban Wheel Awards

New-Model Quality Center

Monday, February 25th, 2008
Ford's New-Model Quality Center

Ford Has Most Top Quality Vehicles

Monday, February 25th, 2008
Ford Motor Company has the most top quality vehicles in the auto industry, according to the much-respected Initial Quality Survey of J.D. Power and Associates.

Virtual Ergonomic Technology

Monday, February 25th, 2008
Ford's Industry-First Virtual Ergonomic Technology

Virtual Build

Monday, February 25th, 2008
Virtual Build

QUALITY FIRST

Monday, February 25th, 2008

Ford’s Commitment to Quality Results in 102 Accolades in 2007



Group Photo Of Ford's J.D. Power Awards

Ford’s 102 quality accolades in 2007 are the result of everything that Ford is doing right. A focused "quality first" effort has put Ford at the forefront of numerous consumer and industry surveys and reports.

Some of the quality achievement highlights include:


  • Ford Motor Company earned five initial quality model segment awards – more than any other automaker – from J.D. Power and Associates’ Initial Quality Study.


  • Ford quality leapt 11 percent, soaring above the industry’s two percent improvement according to a U.S. Global Quality Research System (GQRS) study by RDA Group released in October 2007.


  • A GQRS study named six Ford vehicles that ranked best in their segment: Ford Mustang Shelby GT500, Ford E-Series, Mercury Milan, Ford Crown Victoria, Lincoln Mark LT, Mazda MX-5 Miata.


  • Twenty Ford vehicles lead their segment in quality.


  • Ford received quality accolades from 12 important customer surveys in 2007, including three from J.D. Power and Associates: Initial Quality Study (IQS), the Automotive Performance, Execution and Layout (APEAL) Study and the Vehicle Dependability Study (VDS).


  • Ford has quality winners in virtually every major vehicle segment including:

    • Mid-size sporty car - Ford Mustang

    • Mid-size car - Ford Fusion

    • Large car - Ford Five Hundred

    • Van - Ford Econoline

    • Large pickup - Ford F-150 LD



  • Eleven of 15 Ford vehicles received quality awards in 2007, and 4 of 5 Lincoln vehicles received quality awards.


  • Ford Edge, Ford Explorer Sport Trac and Lincoln MKX were named as top performers in AutoPacific’s Vehicle Satisfaction Award (VSA), an industry benchmark for objectively measuring new-car or light-truck owner satisfaction.


  • Ford Fusion, Mercury Milan &Lincoln MKZ have maintained their high quality levels since launching late 2004. And, in 2007 all three models achieved their best quality showing of any first-year vehicle in Ford’s history.


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BUILT-IN QUALITY

Monday, February 25th, 2008

Virtual Technology Translates into Real Life Customer Satisfaction



Virtual Build

Ford Motor Company’s virtual manufacturing technology allows engineers to take a more holistic view of the product development process as they constantly improve the vehicle’s design and quality. It’s this virtual technology that is one of the key factors behind Ford’s impressive improvement in initial quality levels for the third straight year.

Ford uses customer input to develop engineering design specifications in its digital pre-assembly laboratory. Here, math-based tools are used to check more than 20,000 design elements on a computer screen to ensure they meet the customer-imposed standards.
From there, computer-aided design (CAD) plans are sent to a 3-D visualization center, which Ford calls its “Virtual Build Arena”. This is where the launch team gathers to “build” the vehicle on a virtual assembly line. Using data from the pre-assembly lab, the team observes virtual employees – nicknamed “Jack and Jill” – assemble the vehicle part by part, providing critical ergonomic data as they go.

Jack and Jill personify Ford’s advanced motion capture technology using human modeling software. This ergonomic technology is used to design jobs that are less physically stressful on workers and result in high quality vehicles.

The 2006 Ford Fusion was Ford’s first “digital car.” Building the vehicle first in a virtual factory, using the full suite of digital tools, allowed engineers to spot potential issues earlier on long before a prototype was ever built, eliminating months of product development, saving money and bringing the car to market sooner.

For customers, such advances in virtual engineering have helped the company improve reliability. In 2007 alone, Ford was able to slash $900 million in warranty expenses because of fewer dealer repairs after cars and trucks left the factory.

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QUALITY UP 11 PERCENT

Monday, February 25th, 2008

Quality Jumps 11 Percent at Ford, According to GQRS Study



Ford Quality

In 2007 Ford continued to drive quality gains, by reducing Things Gone Wrong (TGW) levels and increasing quality levels by 11 percent, far above the industry-wide average of 2 percent improvement. In 2006, Ford improved quality levels by 14 percent while the industry improved by 12 percent. With such year-after-year double-digit improvement, Ford was able to outpace the industry’s gradual rate of improvement. The results are now evident in consumer reports and surveys.

The quarterly Global Quality Research System (GQRS) study gathers information from customers of all major vehicle makes and models, asking customers to grade overall product satisfaction and comment on any problem areas with their three-month-old automobiles and trucks. The outstanding rankings garnered by Ford demonstrate Ford’s commitment to designing, manufacturing and launching vehicles in an environment of quality.

Top honors for TGW performance in the 2007 third-quarter GQRS went to Mustang Shelby GT500, Ford Explorer and Lincoln Mark LT pickup. When it came to customer satisfaction, Ford Edge, Ford E-series vans and Mazda MX-5 Miata topped their segments. Newer vehicles, including Ford Edge, Lincoln MKX and Lincoln Navigator L also claimed strong customer satisfaction ratings – and each launched with noticeably fewer TGWs than the industry average.

Second-place winners for TGW performance and customer satisfaction include:

  • Ford Freestyle - TGW performance, Crossover utility.

  • Ford Expedition - TGW performance, Large traditional utility.

  • Ford Expedition EL - Customer satisfaction performance, Large traditional utility.

  • Ford E-Series - TGW performance, Full-size van passenger/cargo.

  • Mercury Milan - TGW performance, CD car segment.

  • Mercury Mountaineer - TGW performance, Medium traditional utility.

  • Lincoln Navigator L - TGW performance and customer satisfaction performance, Large premium utility.

  • Mazda MX-5 Miata - customer satisfaction, Sports car segment.

  • Volvo S60 - TGW performance, CD Premium car segment.

  • Volvo S80 - TGW performance, D Premium car segment.



Third-place winners include:

  • Ford Fusion - TGW performance, CD car segment.

  • Ford F-150 - TGW performance, Fullsize light truck segment.

  • Lincoln MKZ - TGW performance, CD Premium car segment.

  • Lincoln Navigator - TGW performance and customer satisfaction performance, Large premium utility segment.

  • Mazda MX-5 Miata - TGW performance, Sports car segment.



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A GLOBAL APPROACH TO QUALITY

Monday, February 25th, 2008

Ford Closes the Gap on Asian Automakers


Ford Fiesta

Ford's recent year-end Global Quality Research System survey (GQRS) shows that Ford Fusion and Mercury Milan overtook both Toyota Camry and Honda Accord to have the lowest number of TGW, or Things Gone Wrong, for any of the company's first-year vehicles.

Mercury Milan had 934 TGW, and Ford Fusion had 1,088 TGW versus Toyota’s Camry with 1,311 and Honda’s Accord at 1,221. The rankings reflect things gone wrong per 1,000 vehicles at three months service.

The GQRS results are just one example of Ford’s desire to close the gap on Asian carmakers by adopting a global approach to business and product development.

Under CEO Alan Mulally, Ford created a single, global management team to be able to leverage its global assets by eliminating duplication, implementing best practices and a systematic approach to quality, and utilizing common components for the advantage of scale.

The new integrated approach can be seen in the upcoming Fiesta, Ford’s first global car. The Ford Fiesta was designed and produced in Europe where it will launch in the fall of 2008. It is expected to go into production in Asia, Australia, and North and South America by 2010. Selling one high-volume vehicle helps Ford cut costs, solidify the global brand and continue to make quality strides.

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Bennie Fowler Quote – Quality

Monday, February 25th, 2008
"Our latest performance continues a trend that has seen Ford Motor Company significantly improve vehicle quality over the last few years. We have more work to do, but there is no question that Ford Motor Company builds world-class vehicles. We can compete with anybody." Bennie Fowler, Ford Global Quality Vice President

Bennie Fowler Quote – Quality

Monday, February 25th, 2008
"Our new products are launching with excellent quality, which is the result of improvements in both manufacturing and product development processes. That proves we're doing the right things." Bennie Fowler, Ford Global Quality Vice President

Mark Fields Quote – Quality

Monday, February 25th, 2008
"We’re launching new products with quality, and our team is working hard to consistently build quality into the vehicles we’re delivering for customers. We’ve redoubled our commitment to deliver more products customers really want – with quality that rivals the best in the industry." Mark Fields, Ford President of The Americas

Bruce Hettle Quote – Quality

Monday, February 25th, 2008
"One of the things manufacturing as an industry has struggled with was its ability to predict feasibility issues early on in a computer, or virtual manufacturing phase. We have made great strides in that area now." Bruce Hettle, Ford Vehicle Operations Manufacturing Engineering Director
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